Scott,
1343 is a LTO4 tape. I just made the
change and tested. I set one of my LTO4 drives to HCART, created a new
HCART Storage Unit, changed the policy to use that storage unit, deleted the
tapes and ran an inventory as HCART to the Scratch Pool. Same outcome.
4/1/2010 10:11:01 AM - estimated 0 kbytes
needed
4/1/2010 10:11:05 AM - started process
bpbrm (3608)
4/1/2010 10:11:17 AM - connecting
4/1/2010 10:11:18 AM - connected; connect
time: 00:00:01
4/1/2010 10:11:19 AM - mounting 001343
4/1/2010 10:11:54 AM - Error
bptm(pid=4024) FREEZING media id 001343, Encryption unavailable for an ENCR
pool
4/1/2010 10:11:55 AM - Warning
bptm(pid=4024) media id 001343 load operation reported an
error
4/1/2010 10:11:55 AM - current media
001343 complete, requesting next resource Any
4/1/2010 10:12:32 AM - granted resource
001342
4/1/2010 10:12:32 AM - granted resource
IBM.ULTRIUM-TD4.001
4/1/2010 10:12:32 AM - granted resource
som012-hcart-robot-tld-1
4/1/2010 10:12:34 AM - mounting 001342
4/1/2010 10:13:17 AM - Error
bptm(pid=4024) FREEZING media id 001342, Encryption unavailable for an ENCR
pool
4/1/2010 10:13:18 AM - Warning
bptm(pid=4024) media id 001342 load operation reported an
error
4/1/2010 10:13:18 AM - current media
001342 complete, requesting next resource Any
4/1/2010 10:13:58 AM - end writing
unable to allocate new media for backup,
storage unit has none available(96)
termination requested by
administrator(150)
Dwayne
From: Chapman, Scott
[mailto:Scott.Chapman AT icbc DOT com]
Sent: Thursday, April 01, 2010
10:06 AM
To:
judy_hinchcliffe AT administaff DOT com; Adams, Dwayne;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
I can confirm that
this is not the case.
I think your problem
is that both of your media types (LTO3 and LTO4) are set to HCART3… you
need to have that separated out, and you need to have your drives configured
the same. If your LTO3 media is HCART3 and your LTO4 media are HCART,
then you need your LTO3 drives to be HCART3 and your LTO4 drives to be HCART.
Is your 001343 media an LTO4 cartridge? And was it mounted into an
LTO4 drive when you tried to write the encrypted backup?
Scott
Chapman
Senior Technical
Specialist
Storage and Database
Administration
ICBC - Victoria
Ph:
250.414.7650 Cell: 250.213.9295
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of judy_hinchcliffe AT administaff DOT com
Sent: Thursday, April 01, 2010
9:55 AM
To: AdamsDC AT medsch.ucsf DOT edu;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS
encryption
I seem to remember reading in the book the
type HAD to be HCART=lto4 (not sure if I read that somewhere or it just stuck
in my head)
Try deleting one of your tapes, and get it
added back in as an HCART – your lto4 tape drives should already be HCART
( if not you will have to change them as well)
Then give it a try – I really think
that is the problem.
From: Adams, Dwayne
[mailto:AdamsDC AT medsch.ucsf DOT edu]
Sent: Thursday, April 01, 2010
11:33 AM
To: Judy Hinchcliffe;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
Judy,
I have a call in to Symantec now. My
environment already has LTO3 and LTO4 media set to HCART3 (not my doing).
I am going to change the tapes to HCART as part of this project. I
wonder if the fl1 0x00010049 is reported by the drive or Netbackup is providing
that information to the drive? I called Dell and they were not much help.
Once I said the KMS, I got the “we only support our solution
line”. I am getting my “ducks in a row” so I can call
Dell back if it is not a NBU config issue. My libraries are both setup
for application
managed encryption. Wish me luck. J
Thanks
Dwayne Adams
From:
judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010
9:22 AM
To: Adams, Dwayne;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
I have not had that problem.
My thought is what media type is
001343 - it has to be hcart (so nb knows it is a lto4)
As you have both types in your library I
would check that the media type/barcode say it is a lto4 as well has physically
check that it is an lto4.
I have a master/media, a media, and 2 SAN
Media all encrypting just fine.
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Adams, Dwayne
Sent: Thursday, April 01, 2010
11:16 AM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS
encryption
Hello,
Has anyone run into this issue with
KMS? I have setup KMS on my Master Server and can encrypt data to the
pools from my Master. I get the following error and the tape is frozen
when I try to run an encrypted job from my Media Server. The bptm log
says the tape is a LTO3 tape but the tape is definitely a LTO4 tape. I
have read the Technote on this but that is all I have found.
http://seer.entsupport.symantec.com/docs/321244.htm
Thanks
Dwayne Adams
Encryption unavailable for an ENCR pool
4/1/2010 8:41:25 AM - started process
bpbrm (1216)
4/1/2010 8:41:36 AM - connecting
4/1/2010 8:41:36 AM - connected; connect
time: 00:00:00
4/1/2010 8:41:37 AM - mounting 001343
4/1/2010 8:42:23 AM - Error bptm(pid=3972)
FREEZING media id 001343, Encryption unavailable for an ENCR pool
4/1/2010 8:42:24 AM - Warning
bptm(pid=3972) media id 001343 load operation reported an
error
4/1/2010 8:42:24 AM - current media 001343
complete, requesting next resource Any
4/1/2010 8:42:54 AM - end writing
termination requested by
administrator(150)
Netbackup 6.5.4
Library 1 Media Server
Dell ML6000 series
2 LTO4 drives and 4 LTO3 drives (Downed
for testing encryption with LTO4 tapes)
manage_drive_attributes: report_attr, fl1
0x00010049, fl2 0x00000004
Library 2 Master\Media
Dell ML6000 series
6 LTO4 drives
manage_drive_attributes: report_attr, fl1
0x00030849, fl2 0x00000000