Hello,

We opened a case to Symantec at the end and from the logs file (OID 
119,121 with Debug and Diagnostic level increased)

11/15/2009 11:19:26.108 [Debug] NB 51216 bmrd 119 PID:15094 TID:1 File ID:119 
[No context] 5 [bmrd.cpp:HandleImportRequest()]  call_fd=9
11/15/2009 11:19:26.412 [Debug] NB 51216 bmrcommon 128 PID:15094 TID:1 File 
ID:119 [No context] 1 [CBmrDb::updateDb()] Skipping Update of CConfig with Id = 
16629 because object not 'dirty'.
11/15/2009 11:19:26.825 [Debug] NB 51216 bmrcommon 128 PID:15094 TID:1 File 
ID:119 [No context] 1 [CBmrDb::deleteDb()] Failed SQL DELETE FROM 
BmrDba.BMR_Config WHERE Id = '16629' with Message: [Sybase][ODBC 
Driver][Adaptive Server Anywhere]Primary key for row in table 'BMR_Config' is 
referenced by foreign key 'BMR_Cluster_Config_FKEY' in table 'BMR_Cluster'
11/15/2009 11:19:26.829 [Diagnostic] NB 51216 bmrcommon 128 PID:15094 TID:1 
File ID:119 [No context] 1 V-128-21 [ImportCfg.cpp:ImportConfig()] unable to 
move/delete config for client
11/15/2009 11:19:26.829 [Debug] NB 51216 bmrd 119 PID:15094 TID:1 File ID:119 
[No context] 5 [bmrd.cpp:HandleImportRequest()]  exiting

The client is making the bundle.dat file and attempting to import this into the 
master server. We are unable to import this bundle because we cannot replace 
the current configuration for this client in the BMRDB.

That's what the log says above.. Delete the client from the BMR Hosts > clients 
section. Then run another 1 folder or file backuk up to see if the BMR 
bundle.dat file gets created and imported into the database to re-populate the 
client.


That's worked for us


Best Regards


Liliana



WEAVER, Simon (external) wrote:
> Carlos
> But if the answer is "Yes" , then they need help :-)
> One workaround I got from Symantec was to reinstall/repair the latest update 
> file on the client.
>
> not sure if you have done this or not?
> Simon 
>
> -----Original Message-----
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu 
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Carlos 
> Alberto Lima dos Santos
> Sent: Friday, November 13, 2009 10:05 AM
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: [Veritas-bu] Res: Upgrade NBU to 6.5.4 having problems with 
> Windows2003 R2 with SP2 BMR collect info from client
>
>    Do you use BMR? if no disable the BMR collection in the policy.
>
> T+
>
>
>  ====================================
> Carlos Alberto L. dos Santos (TOCA)
> Eng. de Computação - Puc-Campinas(SP) - Brasil carlos_listas AT yahoo.com DOT 
> br
> ------------------------------------------------
>
>
>
> ----- Mensagem original ----
> De: Liliana Windver <liliana AT emet.co DOT il>
> Para: veritas-bu AT mailman.eng.auburn DOT edu
> Enviadas: Sexta-feira, 13 de Novembro de 2009 3:40:36
> Assunto: [Veritas-bu] Upgrade NBU to 6.5.4 having problems with Windows 2003 
> R2 with SP2 BMR collect info from client
>
> Hello,
>
> Does anyone can help on the following issue?
> I found some Symantec docs on Knowledge base but it seems no one feet my 
> problem.
>
> Upgrade whole environment from NBU 6.5.3 to 6.5.4 and have problems on 
> several clients Windows 2003 (other clients in policy are OK)
>
> 12/11/2009 17:23:55 - Error bpbrm(pid=30327) BMRERR: Received BMR error: 
> Failed to import Config file. (1)  
>
> 12/11/2009 17:23:55 - Error bpbrm(pid=30327) BMRERR: Received BMR error: 
> Failed sending the discovery. (1)  
>
> 12/11/2009 17:23:55 - Error bpbrm(pid=30327) BMRERR: Received BMR error: 
> BMR information discovery failed. (1)  
>
> 12/11/2009 17:23:55 - end writing
>
> Status 1
>
> Master - Linux Red Hat 64-bit
> Media - Windows 2003
> Clients - Windows 2003,2008,2000
>
> Regards
>
> Liliana
>
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