Re: [Veritas-bu] SL500 Tape Library Issue
2009-09-17 11:38:01
Well mine has not been down for 4 days
:-)
I get the odd tape stuck in drive, with no errors, but I
may have now got a good fix for this !
Regards
Simon
I'd assume Bob was talking to the original sender of this thread, who
I don't see a name for.
In which case, I agree with Bob. Having a library
like an SL500 down for 4 days, it's way past time to get the techs in. Hardware
techs first, then software. If Sun's support is anything like StorageTek's used
to be, once they'd checked the hardware, they could put you onto one of their
own people who was versed on the software (NBU) side of things, or they could
even pass your call direct to Veritas/Symantec level 2+ support. It might depend
on your support contract.
Cheers, Dean
On Fri, Sep 18, 2009 at 1:14 AM, WEAVER, Simon (external)
<simon.weaver AT astrium.eads DOT net>
wrote:
Bob who
you talking to ? Me or gureshiumar?
Simon
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