This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
------_=_NextPart_001_01C6113D.DFB07AC0
Content-Type: text/plain
ACtually just one more thing I noticed - you said they checked cables - what
about REPLACE? Reason I say this, is due to the amount of time its been
working (June to Oct) and we are now in Jan, so I think its safe to say it
sounds like H/W
Simon Weaver
Technical Support
Windows Domain Administrator
EADS Astrium
Tel: 02392-708598
Email: Simon.Weaver AT Astrium.eads DOT net
-----Original Message-----
From: Barber, Layne (Contractor) [mailto:layne.barber.ctr AT csd.disa DOT mil]
Sent: 04 January 2006 14:34
To: WEAVER, Simon; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] DLT drives going down
They have upgraded the FW to the latest/greatest and checked cables. I agree
on the polling.
_____
From: WEAVER, Simon [mailto:simon.weaver AT astrium.eads DOT net]
Sent: Wednesday, January 04, 2006 08:21
To: Barber, Layne (Contractor); veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] DLT drives going down
Hmmmmm what about Firmware for the SDLT tape drives?
Any loose cables / connections or possible to change Scsi connectors?
Not too sure why they feel the software is polling a drive could cause a
problem? - if anything I would say polling a device is probably good as
Netbackup confirms it can see it!
The thing that makes me wonder if its cable / firmware issue is the comment
"MEDIUM NOT PRESENT".
Thanks
Simon Weaver
Technical Support
Windows Domain Administrator
EADS Astrium
Tel: 02392-708598
Email: Simon.Weaver AT Astrium.eads DOT net
-----Original Message-----
From: Barber, Layne (Contractor) [mailto:layne.barber.ctr AT csd.disa DOT mil]
Sent: 04 January 2006 14:10
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] DLT drives going down
We have an issue of drives randomly going down every night. NBU 5.0 mp5
HP-UX 11.11 STK L180 w/ STK 3400 scsi bridge.
For some reason, 1 or more drives go down at random every night when backups
run. Different tapes and different drives. Backups will be running fine and
then drives begin to go down. These are SDLT320 drives. once they go down,
you can't use robtest to move the tapes (medium not present error) or use
the robtest unload command (device not present).
If we power cycle the scsi bridge, we can talk to the drives and do what
ever we want. STK is claiming that there is something coming from the host
that is "polling" the library from the physical layer (assume HBA). We have
had the SA for the master/media server disable any polling and load the
latest patches from HP to no avail. We have changed from auto index to a
manual map index as well.
This was working from the end of June up until the second week in October.
Thoughts/suggestions?
Log snippets from last night:
syslog entries
Jan 4 05:37:42 ujachr01 vmunix: SCSI TAPE: dev = 0xcd0801c0 I/O error
during close
Jan 4 05:50:10 ujachr01 vmunix: SCSI TAPE: dev = 0xcd0801c0 I/O error
during close
Jan 4 11:27:52 ujachr01 vmunix: SCSI TAPE: dev = 0xcd0800c0 I/O error
during close
Jan 4 11:34:36 ujachr01 tldcd[18968]: TLD(1) key = 0x5, asc = 0x3a, ascq =
0x0, MEDIUM NOT PRESENT
Jan 4 11:34:36 ujachr01 tldcd[18968]: TLD(1) Move_medium error
Jan 4 11:34:36 ujachr01 tldd[4233]: TLD(1) drive 5 (device 4) is being
DOWNED, status: Robotic dismount failure
Jan 4 11:34:36 ujachr01 tldd[4233]: Check integrity of the drive, drive
path, and media
drive 5 (addr 504) access = 0 Contains Cartridge = yes
Source address = 1119 (slot 120)
Barcode = JA1156
Jan 4 11:55:12 ujachr01 tldcd[19684]: TLD(1) key = 0x5, asc = 0x3a, ascq =
0x0, MEDIUM NOT PRESENT
Jan 4 11:55:12 ujachr01 tldcd[19684]: TLD(1) Move_medium error
Jan 4 11:55:12 ujachr01 tldd[4233]: TLD(1) drive 1 (device 0) is being
DOWNED, status: Robotic dismount failure
Jan 4 11:55:12 ujachr01 tldd[4233]: Check integrity of the drive, drive
path, and media
drive 1 (addr 500) access = 0 Contains Cartridge = yes
Source address = 1106 (slot 107)
Barcode = JA1064
This email is for the intended addressee only.
If you have received it in error then you must not use, retain, disseminate
or otherwise deal with it.
Please notify the sender by return email.
The views of the author may not necessarily constitute the views of EADS
Astrium Limited.
Nothing in this email shall bind EADS Astrium Limited in any contract or
obligation.
EADS Astrium Limited, Registered in England and Wales No. 2449259
Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS,
England
This email is for the intended addressee only.
If you have received it in error then you must not use, retain, disseminate or
otherwise deal with it.
Please notify the sender by return email.
The views of the author may not necessarily constitute the views of EADS
Astrium Limited.
Nothing in this email shall bind EADS Astrium Limited in any contract or
obligation.
EADS Astrium Limited, Registered in England and Wales No. 2449259
Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
------_=_NextPart_001_01C6113D.DFB07AC0
Content-Type: text/html
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<TITLE>Message</TITLE>
<META content="MSHTML 6.00.2900.2180" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=270104714-04012006><FONT face=Arial color=#0000ff
size=2>ACtually just one more thing I noticed - you said they checked cables -
what about REPLACE? Reason I say this, is due to the amount of time its been
working (June to Oct) and we are now in Jan, so I think its safe to say it
sounds like H/W</FONT></SPAN></DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-gb><B><FONT face=Arial color=#0000ff size=2>Simon
Weaver</FONT></B><FONT face=Arial><BR></FONT><B><FONT face=Arial color=#0000ff
size=2>Technical Support</FONT></B><FONT face=Arial><BR></FONT><B><FONT
face=Arial color=#0000ff size=2>Windows Domain Administrator</FONT></B><FONT
face=Arial> </FONT></SPAN></P>
<P><SPAN lang=en-gb><B><I><FONT face=Arial size=2>EADS
Astrium</FONT></I></B><I></I><FONT face=Arial><BR></FONT><B></B><B><I><FONT
face=Arial size=2>Tel: 02392-70</FONT><FONT face=Arial
size=2>8598</FONT></I></B><I></I><FONT face=Arial> </FONT></SPAN></P>
<P><SPAN lang=en-gb><B><FONT face=Arial color=#ff0000 size=2>Email:
Simon.Weaver AT Astrium.eads DOT net</FONT></B><FONT face=Arial>
</FONT></SPAN></P>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Barber, Layne
(Contractor) [mailto:layne.barber.ctr AT csd.disa DOT mil] <BR><B>Sent:</B>
04
January 2006 14:34<BR><B>To:</B> WEAVER, Simon;
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> RE: [Veritas-bu]
DLT
drives going down<BR><BR></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=925513214-04012006>They have upgraded the FW to the latest/greatest and
checked cables. I agree on the polling.</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> WEAVER, Simon
[mailto:simon.weaver AT astrium.eads DOT net] <BR><B>Sent:</B> Wednesday,
January 04,
2006 08:21<BR><B>To:</B> Barber, Layne (Contractor);
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> RE: [Veritas-bu]
DLT
drives going down<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff
size=2>Hmmmmm what about Firmware for the SDLT tape
drives?</FONT></SPAN></DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff size=2>Any
loose cables / connections or possible to change Scsi
connectors?</FONT></SPAN></DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff size=2>Not
too sure why they feel the software is polling a drive could cause a
problem? - if anything I would say polling a device is probably good as
Netbackup confirms it can see it!</FONT></SPAN></DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff size=2>The
thing that makes me wonder if its cable / firmware issue is the comment
"MEDIUM NOT PRESENT".</FONT></SPAN></DIV>
<DIV><SPAN class=119461614-04012006><FONT face=Arial color=#0000ff
size=2>Thanks</FONT></SPAN></DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-gb><B><FONT face=Arial color=#0000ff size=2>Simon
Weaver</FONT></B><FONT face=Arial><BR></FONT><B><FONT face=Arial
color=#0000ff
size=2>Technical Support</FONT></B><FONT face=Arial><BR></FONT><B><FONT
face=Arial color=#0000ff size=2>Windows Domain Administrator</FONT></B><FONT
face=Arial> </FONT></SPAN></P>
<P><SPAN lang=en-gb><B><I><FONT face=Arial size=2>EADS
Astrium</FONT></I></B><I></I><FONT face=Arial><BR></FONT><B></B><B><I><FONT
face=Arial size=2>Tel: 02392-70</FONT><FONT face=Arial
size=2>8598</FONT></I></B><I></I><FONT face=Arial> </FONT></SPAN></P>
<P><SPAN lang=en-gb><B><FONT face=Arial color=#ff0000 size=2>Email:
Simon.Weaver AT Astrium.eads DOT net</FONT></B><FONT face=Arial>
</FONT></SPAN></P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Barber, Layne
(Contractor) [mailto:layne.barber.ctr AT csd.disa DOT mil] <BR><B>Sent:</B>
04
January 2006 14:10<BR><B>To:</B>
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> [Veritas-bu]
DLT drives
going down<BR><BR></FONT></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial size=2>We have an
issue
of drives randomly going down every night. NBU 5.0 mp5 HP-UX 11.11 STK L180
w/ STK 3400 scsi bridge.</FONT></SPAN></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial size=2>For some
reason,
1 or more drives go down at random every night when backups run. Different
tapes and different drives. Backups will be running fine and then drives
begin to go down. These are SDLT320 drives. once they go down, you can't
use
robtest to move the tapes (medium not present error) or use the robtest
unload command (device not present).</FONT></SPAN></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial size=2>If we power
cycle the scsi bridge, we can talk to the drives and do what ever we want.
STK is claiming that there is something coming from the host that is
"polling" the library from the physical layer (assume HBA). We have had the
SA for the master/media server disable any polling and load the latest
patches from HP to no avail. We have changed from auto index to a manual
map
index as well.</FONT></SPAN></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial size=2>This was
working
from the end of June up until the second week in
October.</FONT></SPAN></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2>Thoughts/suggestions?</FONT></SPAN></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial size=2>Log snippets
from last night:</FONT></SPAN></DIV>
<DIV><SPAN class=222420014-04012006><FONT face=Arial
size=2></FONT></SPAN> </DIV><SPAN class=222420014-04012006><FONT
face=Arial size=2>
<DIV><BR>syslog entries<BR>Jan 4 05:37:42 ujachr01 vmunix: SCSI TAPE:
dev = 0xcd0801c0 I/O error during close<BR>Jan 4 05:50:10 ujachr01
vmunix: SCSI TAPE: dev = 0xcd0801c0 I/O error during close<BR>Jan 4
11:27:52 ujachr01 vmunix: SCSI TAPE: dev = 0xcd0800c0 I/O error during
close<BR>Jan 4 11:34:36 ujachr01 tldcd[18968]: TLD(1) key = 0x5, asc
=
0x3a, ascq = 0x0, MEDIUM NOT PRESENT<BR>Jan 4 11:34:36 ujachr01
tldcd[18968]: TLD(1) Move_medium error<BR>Jan 4 11:34:36 ujachr01
tldd[4233]: TLD(1) drive 5 (device 4) is being DOWNED, status: Robotic
dismount failure<BR>Jan 4 11:34:36 ujachr01 tldd[4233]: Check
integrity of the drive, drive path, and media</DIV>
<DIV> </DIV>
<DIV>drive 5 (addr 504) access = 0 Contains Cartridge = yes<BR>Source
address = 1119 (slot 120)<BR>Barcode = JA1156</DIV>
<DIV> </DIV>
<DIV><BR>Jan 4 11:55:12 ujachr01 tldcd[19684]: TLD(1) key = 0x5, asc
=
0x3a, ascq = 0x0, MEDIUM NOT PRESENT<BR>Jan 4 11:55:12 ujachr01
tldcd[19684]: TLD(1) Move_medium error<BR>Jan 4 11:55:12 ujachr01
tldd[4233]: TLD(1) drive 1 (device 0) is being DOWNED, status: Robotic
dismount failure<BR>Jan 4 11:55:12 ujachr01 tldd[4233]: Check
integrity of the drive, drive path, and media</DIV>
<DIV> </DIV>
<DIV>drive 1 (addr 500) access = 0 Contains Cartridge = yes<BR>Source
address = 1106 (slot 107)<BR>Barcode =
JA1064<BR></FONT></SPAN></DIV></BLOCKQUOTE>
<TABLE>
<TBODY>
<TR>
<TD bgColor=#ffffff><FONT color=#000000>This email is for the intended
addressee only.<BR>If you have received it in error then you must not
use, retain, disseminate or otherwise deal with it.<BR>Please notify
the
sender by return email.<BR>The views of the author may not necessarily
constitute the views of EADS Astrium Limited.<BR>Nothing in this email
shall bind EADS Astrium Limited in any contract or
obligation.<BR><BR>EADS Astrium Limited, Registered in England and
Wales
No. 2449259<BR>Registered Office: Gunnels Wood Road, Stevenage,
Hertfordshire, SG1 2AS,
England<BR></FONT></TD></TR></TBODY></TABLE></BLOCKQUOTE></BODY></HTML>
<table><tr><td bgcolor=#ffffff><font color=#000000>This email is for the
intended addressee only.<br>
If you have received it in error then you must not use, retain, disseminate or
otherwise deal with it.<br>
Please notify the sender by return email.<br>
The views of the author may not necessarily constitute the views of EADS
Astrium Limited.<br>
Nothing in this email shall bind EADS Astrium Limited in any contract or
obligation.<br>
<br>
EADS Astrium Limited, Registered in England and Wales No. 2449259<br>
Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS,
England<br>
</font></td></tr></table>
------_=_NextPart_001_01C6113D.DFB07AC0--
|