Networker

Re: [Networker] Networker server experiencing frequent unexpected reboots

2009-04-10 08:58:11
Subject: Re: [Networker] Networker server experiencing frequent unexpected reboots
From: Fazil Saiyed <Fazil.Saiyed AT ANIXTER DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Fri, 10 Apr 2009 07:52:30 -0500
Hello,
I think the real issue, is what are the error codes and analyze them or 
open a ticket with microsoft.The watchdog timer issues need to be 
addressed.
If a faulty driver is causing the problem, you are not going to resolve 
them by changing hardware or re-installing the networker, hp softpack 
needs to be applied selectively vs all updates.
Try using sysinternal process watcher  to identify the culprit.
Thanks



stancole <networker-forum AT BACKUPCENTRAL DOT COM> 
Sent by: EMC NetWorker discussion <NETWORKER AT LISTSERV.TEMPLE DOT EDU>
04/09/2009 04:05 PM
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Subject
Networker server experiencing frequent unexpected reboots






I have recently updated the HP software to the 8.20A that was just 
released, but I have gone through many iterations of HP software. 7.91 was 
the most stable and when I had the least amount of issues.  I am running 
2k3 SP2 R2.   Unfortunately there are no dumps that are being created to 
analyze.  Regarding the load on the dl360, I don't really think we are 
touching the performance limits of the 360 now.  We have 20 - 25 clients 
and a full backup is approx. 5TB which only happens on the weekends. 

90% of my backups go directly to the Data Domain devices.  The only real 
time there is any traffic over the fiber is during a clone for offsite or 
the nightly Oracle backups that run on the EDL.  Those are only 200GB and 
are usually done in 3 or 4 hours.  Generally the reboots happen after a 
large clone job or other large backup.  I went ahead and disabled the ASR 
in bios, and am monitoring that now.  I haven't had a reboot since, but I 
also have not really had the box under a load yet.  This weekend will be a 
true test.  Also regarding the hardware, I believe this is a hardware or 
driver issue as well.  But the problem is that I have tested through the 
following methods and the problem still exists:

- Original install on DL580 G1
- reboots started shortly after install
- replaced memory, (no change)
- Re-installed on different DL580 G1 (same problem)
- ordered new dl360 g5 (ran clean for a few months)
- reboots started again.
 - replaced motherboard
 - updated networker software
 - replaced memory
 - messed with NIC config switching between teaming configs and running 
without team
 - rebuilt new dl360 and restored networker server
 - removed MOM client (reboots stopped for 8 months)
- updated the HP Firmware and software (reboots started again)
- reverted the HP software and firmware (reboots continued)
- modified the zoning config in our fiber switches
- updated networker software
- re-seated memory
- re-seated hba cards
- replaced memory
- updated HP software
- updated HBA firmware
- updated HBA drivers
- disabled ASR in bios (?)

So after all of this I still have the problem.

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