Jeannie,

What appears in the DSMERROR.LOG file for the
timestamps that the error occurs?

Also, does the Event Log show anything?


Thanks,

Del

----------------------------------------------------


"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 02/26/2013
01:17:00 PM:

> From: Jeanne Bruno <JBruno AT CENHUD DOT COM>
> To: ADSM-L AT vm.marist DOT edu,
> Date: 02/26/2013 01:30 PM
> Subject: TSM TDP EXCHANGE INCREMENTAL BACKUP
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> Hello.  We are having a problem in doing incrementals backups on our
> TDP Exchange server.
> The TSM schedule kicks off the backup fine, but it fails with a
> snapshot operation error.
> We are using TDP v 6.3.0
> And this is the command we are using in the excincr.cmd file:
> tdpexcc backup * incr /EXCLUDEDAGACTIVE /tsmoptfile=dsm.opt /
> logfile=excsch.log
>
>
> output:
> 02/25/2013 15:01:26 ============== Log file pruned using log
> retention period of 60 day(s)
> 02/25/2013 15:01:26 ============== No log entries pruned
> 02/25/2013 15:01:32 ACN5917I The mailbox history has been
> successfully updated on the TSM Server.
> 02/25/2013 15:05:02
>
=========================================================================
> 02/25/2013 15:05:02 Request                       : QUERY EXCHANGE
> 02/25/2013 15:05:02 Exchange Server               : (default)
> 02/25/2013 15:05:02
>
-------------------------------------------------------------------------
> 02/25/2013 15:05:05 ACN6031I Excluding <Active> database <DB1> from
> backup list -- skipping.
> 02/25/2013 15:05:05
> ============================================================
> 02/25/2013 15:05:05 Request                           : VSS BACKUP
> 02/25/2013 15:05:05 Component List                    : 'DB2', 'DB3'
> 02/25/2013 15:05:05 Backup Type                       : incr
> 02/25/2013 15:05:05 Backup Destination                : TSM
> 02/25/2013 15:05:05 Local DSMAGENT Node               : Exchange_BA1
> 02/25/2013 15:05:05 Offload to Remote DSMAGENT Node   :
> 02/25/2013 15:05:05 Mount Wait                        : Yes
> 02/25/2013 15:05:05
> ------------------------------------------------------------
> 02/25/2013 15:06:13 Server                            : TSMPOK
> 02/25/2013 15:06:13
> ------------------------------------------------------------
> 02/25/2013 15:08:52 ANS1327W The snapshot operation for 'EXCHANGE1
> \Microsoft Exchange Writer\{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
> \DB3\596ceca2-f9f1-463f-babb-3a76eb4f2011' failed with error code: -1.
> 02/25/2013 15:09:01 ANS1235E (RC-1)   An unknown system error has
> occurred from which TSM cannot recover.
> 02/25/2013 15:09:01 ACN5060E A Tivoli Storage Manager API error has
occurred.
>
> ____________________
> Jeannie Bruno
> Senior Systems Analyst
> jbruno AT cenhud DOT com<mailto:jbruno AT cenhud DOT com>
> Central Hudson Gas & Electric
> (845) 486-5780
>