What version of the TSM agent are you using?  Does (nt)Backup also crash
the system?

Andy Huebner
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Del Hoobler
Sent: Wednesday, May 07, 2008 6:52 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] VSS crashing W2K3?

Matthew,

Do you know if HP Openview ServiceCenter has a VSS writer?
Could its writer be causing a crash after getting signalled by VSS?

As a first diagnostic step, I would shutdown HP Openview ServiceCenter
and retry the backup. The result of that step may tell you if you
need to contact HP (for Openview support) or IBM (for TSM support).
If the backup succeeds, you should contact HP, if it still fails,
you should contact IBM TSM Support.

If you are familiar with the "VSHADOW" tool, you can also try
creating a VSS snapshot of the volumes using VSHADOW to see
if it also crashes the machine.  VSHADOW will allow you to perform
very basic snapshots and remove TSM from the equation.

Thanks,

Del

----------------------------------------------------

"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 05/07/2008
04:41:00 AM:

> [image removed]
>
> VSS crashing W2K3?
>
> Matthew Large
>
> to:
>
> ADSM-L
>
> 05/07/2008 04:42 AM
>
> Sent by:
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>
> Please respond to "ADSM: Dist Stor Manager"
>
> Guys,
>
> Perhaps you have seen something like this before: The W2K3sp1
> machine which holds the HP Openview ServiceCenter database is
> crashing while backing up. The backup solution was changed very
> recently to TSM as BackupExec is being phased out, but both pieces
> of software are crashing during backup with no immediately visible
> particular cause.
>
> Since I'm only interested in TSM, this is what it is wrote to the
> log before falling over:
>
> The description for Event ID ( 4097 ) in Source ( TsmVssPlugin )
> cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a
> remote computer. You may be able to use the /AUXSOURCE= flag to
> retrieve this description; see Help and Support for details. The
> following information is part of the event: Signaling VSS writers
> that the backup operation has completed..
>
> Any help hugely appreciated.
>
> Many thanks,
> Matthew
> ------


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