We did some TSM work over the weekend.  We ran into a problem and needed
IBM help.
I opened a PMR via the web/ESR.  I got a call back about 30-40m later.  The
support
person told me something very interesting - if you need help over the
weekend  DO
NOT open the case on the web - CALL IT IN.  He said that no one monitors
the
WEB/ESR entered tickets over the weekend.  He had just happened to look at
the
system and saw my ticket and responded!

I didn't know this and thought I should share it.

Rick


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