CAD TSM errors - Win Client on W2003 Server CAD Error

Nagy,
 
I submitted this error help request in January, but got little response.. 
probably because no one experienced it yet. I'm a brand new TSM users so all is 
new.. and our Win servers are all at 2003 now. One response came through but it 
was something I had already tried. But I think being pioneers with 2003 & the 
latest TSM, we are just getting arrows in the back (including you now). IBM may 
help, but I haven't changed IBM Tivoli support to my name yet from an ex 
employee. This only effects remote webaccess to do backups/restores (via port 
1581), but local or terminal services access on the 2003 sever console work 
fine. It appears it may be just a registry fix CadSchedName registry value is 
empty ?
 
Page 17 in the Dec-03 5.2.2 manual, or page 14 in the older 5.2 manual 
"Configuring the Web Client" lists the steps. I have to now turn the CAD 
service off after or it tries to start it every 10 minutes.. see dsmerror.log.
 
Anyway, I just updated my Win2003 server to TSM Windows Client version 5.2.2.5 
(connecting with a Linux 5.2.2.1 TSM server, but this doesn't matter) and still 
the same error. It appears like this in the TSM dsmerror.log...
 
03/04/2004 14:59:58 Error starting schedule service: CadSchedName registry 
value is empty
03/04/2004 14:59:58 ANS1977E Dsmcad schedule invocation was unsuccessful - will 
try again. 
03/04/2004 15:09:58 Error starting schedule service: CadSchedName registry 
value is empty
03/04/2004 15:09:58 ANS1977E Dsmcad schedule invocation was unsuccessful - will 
try again. 
03/04/2004 15:19:58 Error starting schedule service: CadSchedName registry 
value is empty
03/04/2004 15:19:58 ANS1977E Dsmcad schedule invocation was unsuccessful - will 
try again. 
 
Here's the original e-mail.
 
Thanks 
Charlie Hurtubise
Tecsys Inc. 
charlieh AT tecsys DOT com
 
-----Original Message-----

        From: Charlie Hurtubise 

        Sent: Wednesday, January 21, 2004 1:38 PM

        To: 'ADSM-L AT VM.MARIST DOT EDU'

        Subject: Win Client on W2003 Server CAD Error

        Importance: High

Hello. 

Getting CAD Service start-up errors on a Win 2003 Server for Client data Backup 
only. Anyone else have experience here or IBM?

Details...

I have installed TMS Client 5.2.2 on a new Win2003 server to backup non C: disk 
data. All is fine except when I try to use the CAD daemon (service), page 14 in 
the Tivoli 5.2 Users Guide for Windows "Configuring the Web Client". This is to 
access Tivoli on the W2003 server via http 1581 to do restores. The W2003 GUI 
Tivoli NT console client works fine and the auto backups work fine using the 
regular Win service with and without the MANAGEDSERVICES setup in dsm.opt. 

I have tried the auto web access setup way using the console GUI client (page 
14) and the manual way (page 482). 

When trying the http 1581 access, all starts up well until you have to login, 
then you receive on your browser screen

...ANS2619S The Client Acceptor Daemon was unable to start the Remote Client 
Agent

in the dsmerror.log as follows...

01/12/2004 16:10:48 Error starting agent service: The service name, '', is 
invalid.

01/12/2004 16:10:48 Error starting Remote Client Agent.

01/12/2004 16:10:59 Error starting agent service: The service name, '', is 
invalid.

01/12/2004 16:10:59 Error starting Remote Client Agent.

01/12/2004 16:23:01 Error starting schedule service: CadSchedName registry 
value is empty

01/12/2004 16:23:01 ANS1977E Dsmcad schedule invocation was unsuccessful - will 
try again. 

01/12/2004 16:24:37 Error starting agent service: The service name, '', is 
invalid.

01/12/2004 16:24:37 Error starting Remote Client Agent.

01/12/2004 16:25:44 ConsoleEventHandler(): Caught Ctrl-C console event .

01/12/2004 16:25:44 ConsoleEventHandler(): Cleaning up and terminating Process 
...

In dsmwebcl.log ...

Executing scheduled command now.

01/09/2004 20:47:24 (dsmcad) ANS1977E Dsmcad schedule invocation was 
unsuccessful - will try again. 

in 10 minutes.

01/09/2004 20:47:24 (dsmcad) Time remaining until execution: 

I'm thinking this is a new bug in 5.2.2 for Windows, maybe just on Win2003? I'm 
using 5.2.2 TSM server on a Linux ES 2.1 kernel 27 server. Other Linux 5.2.2 
clients work fine via http 1581.

Thanks a bunch...

Charlie Hurtubise

Tecsys Inc.

charlieh AT tecsys DOT com

 

-----Original Message-----
From: Nagy, Christine [mailto:Christine.Nagy AT cocc DOT com]
Sent: Tuesday, March 09, 2004 9:28 AM
To: Charlie Hurtubise
Subject: FW: CAD TSM errors



 

Hi Charlie;

 

I'm experiencing the same TSM error you saw with Windows 2003...  Did you ever 
find a solution to that?

 

Thank you in advance for your assistance, as any help would be greatly 
appreciated.

 

Thanks,

 

Christine A. Nagy 
Network Support Specialist 
COCC 
1.877.678.0444, ext. 472

 


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