Re: Exchange error

Joel,

"ACN2625E error (Internal Error)", of course, is the catch all
for the things that shouldn't normally happen.  :-)
I wouldn't even want to try to guess on this generic error.

A few things to try before calling support.

1.) Reinstall TDP for Exchange to be sure the files are OK.
    If you are not already running it, I recommend the
    latest version, 1.1.1.01.  It has a fix that is
    important to have on your system.

2.) Check the Event Log to see if it gives you any indications
    of what might be wrong.

3.) Shutdown all services gracefully, and reboot the machine.

After that, IBM needs a trace to see where it is failing.
As far as the support issue goes...the people are steadily
getting experience and using them for support is the only way
that they will get the experience.

P.S. The service folks will tell you to turn on a trace by adding
     the following to the command line invocation:

            /TRACEFILE:AGENT.TRC /TRACEFLAG:T_ALL

Thanks,

Del

----------------------------------------------------
Del Hoobler
Del Hoobler
IBM Corporation
hoobler AT us.ibm DOT com


Joel Cooper <jocooper AT DTTUS DOT COM>@VM.MARIST.EDU> on 03/07/2000 10:03:44 AM

Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>

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To:   ADSM-L AT VM.MARIST DOT EDU
cc:
Subject:  Exchange error




Yesterday we had to restore our IS because the IS was corrupt. We went to
the
last good FULL, reapplied the logs we could, and the services started.

However, I now get at ACN2625E error (Internal Error) trying to perform a
backup. No documentation sheds any light on this.

After having this store down for a day, we really need abackup.

Anyone have any ideas? I will call support later, but I spend the first 30
minutes usually trying to explain what is wrong. They all seem to have
server
knowledge, but zero client knowledge.

Thanks in advance,

Joel Cooper
Deloitte & Touche LLP
jocooper AT dttus DOT com